Your happiness is important to us and we want to make your shopping experience at Belldini a positive one. If you have a problem with an item you ordered, or you would like to return/exchange an item, please let us know by emailing Customer Service at firstname.lastname@example.org. All communications in regard to issues with your order, returns or exchanges must be done via email.
Our Return & Exchange policy is as follows:
Belldini only accepts returns or exchanges for items purchased directly from the Belldini.com website provided the item(s) meet the following criteria: the item is unworn, unwashed and still has the original tags attached, or if the item is defective. Returns are free if your outbound shipment met the Free Shipping Requirement, otherwise the return cost is at the expense of the customer. Please see further details below including our policy for exchanges.
All return requests must be submitted to Customer Service in writing within 14 calendar days of receipt to email@example.com. Please include your full name, the order number and the reason for your return. Any return requests made beyond the 14 days will be rejected.
We will contact you via email response with a return label for you to print and take to the Belldini Selected carrier for return.
Once we receive your return, we will refund the purchase amount to the original form of payment or, the amount can be issued in the form of a Belldini gift card upon written request.
We only accept returns that are approved by our Customer Service Team with Belldini Generated Return Labels. If you send a return or exchange to us on your own accord and do not follow the guidelines of our policy, we are not obligated in any way to accept the return nor credit you back for the item(s).
Last Call, Flash Sale and Cyber Monday purchases are final and cannot be returned or exchanged. This includes any styles indicated as Final Sale. Discounts and other offers cannot be applied to Final Sale items.
Holiday 2020 gift shopping: Any items purchased in the month of December can be returned up until 01.15.21 with the exception of Last Call. All requirements must be met according to the details outlined in this policy.
If you are requesting an exchange, we can only exchange the item for the same exact style so long as we have availability in the warehouse. The customer will be responsible for all shipping expenses associated for the return as well as shipping costs for the replacement item.
If you don’t hear back from one of our team members within one business day, please check your spam folder. If you’re return label is not attached to the email response or for some reason it goes missing, please contact us via email to reissue.
If you have any questions regarding your return or exchange order, please email us at firstname.lastname@example.org.
Thank you for choosing to shop with us. We greatly appreciate your support!
The Belldini Customer Service Team